Section Heading
Hon. Babu Owino
As the Member of Parliament for Embakasi East Constituency, I am committed to ensuring that all services procured under the Constituency Development Fund (CDF) and other public support mechanisms are delivered with the highest standards of accountability, professionalism, and efficiency.
To support the operational effectiveness of the constituency office and facilitate service delivery to the residents, we engaged Gady Motor Works Company to undertake the repair and maintenance of all constituency vehicles. I am pleased to provide this formal review of their services based on our experience.
Quality of Workmanship
Gady Motor Works has consistently demonstrated technical expertise and professionalism in maintaining and repairing our vehicles. Whether dealing with routine servicing or addressing complex mechanical issues, their work has been thorough, reliable, and of high quality. The vehicles serviced by the company have performed optimally, with significantly reduced breakdowns and downtime.
Timeliness and Efficiency
One of the key strengths of Gady Motor Works has been their ability to deliver services on time. They have managed to reduce the turnaround time for repairs, allowing constituency vehicles to return to duty quickly—something that is vital in maintaining uninterrupted service delivery to our constituents.
Transparency and Accountability
The company has maintained detailed records of all work done, including inspection reports, itemized billing, and service logs. This transparency has helped us in budgeting, auditing, and verifying that all work paid for has been completed to standard.
Responsiveness and Customer Service
Gady Motor Works has shown an excellent level of responsiveness. Their team is readily available for consultations, emergency call-outs, and follow-ups. Communication has been open and respectful, and they are always willing to explain technical matters in a way that is easy to understand.
Cost-Effectiveness
Their pricing has remained fair and competitive, and they have worked within the financial guidelines of our constituency budget. Importantly, they have not compromised on the quality of spare parts or labor, offering good value for money.
Recommendations
While we are satisfied with the current level of service, we encourage Gady Motor Works to continue upgrading their diagnostic tools and expanding capacity to handle more vehicles simultaneously, especially as service demand grows.
Conclusion
Overall, Gady Motor Works has been a dependable and efficient service provider for vehicle maintenance in Embakasi East Constituency. Their commitment to quality, transparency, and professionalism has contributed positively to the smooth functioning of our operations. I recommend their services to other public offices and institutions seeking a trustworthy partner in fleet maintenance.
MP Embakasi East Constituency
Section Heading
Hon. Gladys Wanga
As the Governor of Homa Bay County, it is my responsibility to ensure that all service providers engaged by the County Government deliver value, efficiency, and professionalism. One of the essential operational areas of the county involves the repair and maintenance of our fleet of vehicles—critical for service delivery across departments.
In this regard, Gady Motor Works Company was engaged to undertake the comprehensive repair and maintenance of all county vehicles. I am pleased to provide this review of their work, based on the period of their engagement and the outcomes observed.
Service Delivery & Workmanship
Gady Motor Works has demonstrated a high level of technical competence and professionalism in handling a wide range of vehicle repairs—from routine servicing to complex mechanical and electrical faults. Their technicians are well-trained, responsive, and attentive to detail. The turnaround time for vehicle maintenance has significantly improved, reducing downtime and improving service delivery by county departments.
Accountability & Transparency
The company has maintained clear documentation on all repairs conducted, including detailed job cards, cost breakdowns, and maintenance schedules. This has greatly enhanced transparency and allowed for effective monitoring of expenditure and service timelines.
Responsiveness & Communication
One of the commendable aspects of working with Gady Motor Works is their responsiveness. The company maintains open channels of communication with county officers and promptly addresses any concerns or urgent repair needs that arise. Their willingness to go the extra mile—often working beyond regular hours to ensure urgent vehicles are back on the road—is appreciated.
Cost Management
The company has remained within agreed-upon budget limits and has not compromised the quality of spare parts or labor. They have also provided guidance on preventive maintenance, which has contributed to long-term cost savings and reduced the frequency of major breakdowns.
Areas of Improvement
While overall performance has been commendable, there is always room for improvement. We encourage Gady Motor Works to continue investing in diagnostic technology and training to keep up with evolving automotive standards and new vehicle models in the county’s fleet.
Conclusion
In conclusion, Gady Motor Works Company has proven to be a reliable and efficient service provider for Homa Bay County’s vehicle repair and maintenance needs. Their professionalism, quality of service, and dedication to timely delivery are evident, and we look forward to continued partnership in enhancing county service operations.
Governor, Homa Bay County
Section Heading
Jacob Joseph
As the Head of Transport and Logistics at Azam TV, one of my core responsibilities is ensuring that our fleet of vehicles is always in optimal condition to support the company's daily operations across various regions. To this end, we engaged the services of Gady Motor Works Company for the repair and maintenance of all company vehicles.
After working with them over a period of time, I am pleased to provide the following review of their performance:
Service Quality & Technical Expertise
Gady Motor Works has consistently demonstrated high levels of professionalism and technical competence. Their team is skilled in handling a diverse range of vehicle models, and the quality of repairs and preventive maintenance has met—and in many cases exceeded—our expectations. Their work has contributed significantly to the reliability and performance of our fleet.
Turnaround Time
One of the most critical factors for our operations is minimizing vehicle downtime. Gady Motor Works has proven to be efficient and time-conscious, delivering services within agreed timelines. Their ability to handle both scheduled maintenance and emergency repairs promptly has kept our logistics operations running smoothly.
Communication & Customer Support
Their customer service is commendable. From initial diagnosis to job completion, their team maintains clear, consistent communication. They provide regular updates and are always available to respond to urgent needs or follow-up queries, which we greatly appreciate.
Documentation & Transparency
We have received well-documented reports for each vehicle serviced, including detailed work summaries, parts used, and cost breakdowns. This transparency has been essential in supporting internal audits and ensuring accountability within our department.
Cost Management
Gady Motor Works offers competitive pricing without compromising on quality. Their guidance on preventive maintenance has also helped us avoid major breakdowns and reduce long-term repair costs.
Conclusion
Based on our experience, Gady Motor Works has proven to be a reliable, professional, and efficient partner in managing our vehicle maintenance needs. Their work has directly supported our ability to meet operational targets and maintain service excellence across regions. We look forward to continuing this partnership and would confidently recommend their services to other organizations.
CEO, Transport & Logistics Azam TV
